Personal data security
This Policy has purpose to explain in a simple and transparent way what kind of personal data we collect about you and how we process it, refers to the personal data of our clients, business partners, other people who come into contact with us or visit our locations, employees or people in the process of hiring, collaborators and apply to personal data collected by: email, directly at the reception, various forms, CVs, video recordings, web-sites, social media.
For the purpose of carrying out the activity, Prompt Food SRL may collect, process and store certain legally required personal data, for the conclusion of a contract or for a legitimate interest, with the legal obligation to keep the data that we collect about you, including a certain amount of time after relationship termination, in accordance with the "customer knowledge" regulation.
Personal data refers to any information that tells us something about you or that we can link to you. This includes name, address, date of birth, account number, IP address, on one or more specific items to physical, physiological, genetic, psychological, economic, cultural or social identity.
You provide personal information to Prompt Food SRL when you become a customer, register with our online services, fill out a form, sign a contract, use our products and services, or contact us in any manner according to the law.
Processing refers to all operations we can do with data such as collecting, recording, storing, adjusting, organizing, using, disclosing, transferring and deleting data.
• The purpose for which we collect and how we use your personal data;
• How we collect personal data;
• The basis of processing for the above purpose;
• The categories of personal data that we collect and process;
• The storage period for processing;
• Your rights and how you can exercise them;
• To whom we can pass this data.
We also want to let you know about the actions we take to ensure the security of your personal data as well as the way you can contact us on matters relating to privacy and protection of your personal data.
THE PURPOSE FOR WHICH WE COLLECT AND HOW WE USE YOUR PERSONAL DATA
Our company collects data in the following cases:
If you are a customer or potential hotel customer:
We have an obligation to manage safely and for the specified purposes only, the personal data you provide to us about you.
To provide you with our services
1.1. We request your data to provide you with our services:
• to book rooms and other services in our hotel. The basis for data processing here is to make a contract;
• to accommodate you in our hotel with a legal basis for processing personal data;
• to enroll you in the loyalty program (optional), the basis for processing being the legitimate interest of the hotel;
• making a contract;
1.2. To communicate with you
It is important for us to be able to communicate with you for various purposes, such as finding out your opinions on our services, solving your various complaints, or providing personalized services, provided in a timely manner in electronic format.
1.3. Legal obligation
In some situations, we may request some personal data under a legal obligation required by the applicable law.
1.4. Sending information (newsletter)
We request data to send you commercial / newsletters in electronic format. For this, we specifically ask for your consent/ agreement and your e-mail address, and the basis for processing is our legitimate interest.
You can withdraw your consent at any time, expressing your option not to receive our newsletter in the future by clicking "unsubscribe" when you receive that email.
The data categories processed in the context of our relationship with you are your name, telephone, fax, address, e-mail address (optional) and other personal data that you can provide directly to us and are used for legitimate business purposes only.
2. If you are an employee or other type of collaborator
2.1. In order to enter into contractual relations with us (individual employment contract, etc.)
We request data required by law, to enter into employment contracts with us on the basis of a legal obligation: name, first name, domicile, date and place of birth, identity card details, study papers, criminal record (when applicable).
2.2. To communicate with you
In order to communicate with you in a timely manner, we can request your phone number and e-mail address.
3. If you want to be employed by Prompt Food SRL. We use the personal data contained in the CVs we receive, to assess the qualifications of applicants for a position within Prompt Food SRL, including our "internship" programs. We base our processing on the interest in the potential conclusion and performance of a contract of employment. The categories of data processed in the context of our relationship with you are the name, e-mail address, telephone, fax, address, personal data included in the CV, details of education and training, professional qualifications, and other personal data you can supply directly.
4. If you are a business partner / supplier
4.1. To maintain contact with you. We use your personal data to maintain direct contact with you and maintain our contractual relationship with you. We collect these data on the basis of the conclusion of commercial contracts.
4.2. Communication with you. We use your contact data to communicate with you about any relevant issues related to our contractual relationship.
4.3. Legal obligation. In certain circumstances, we may request some personal data under a legal obligation required by applicable law.
5. If you are a visitor at Prompt Food SRL locations
We use your personal data to ensure security for our goods and our staff. In this case, we base our data processing on the legitimate interest of Prompt Food SRL, namely the protection of these locations, assets and personnel.
The categories of data processed in this context are your name as well as other personal data that you can provide us directly upon our request as well as your recorded images using the video surveillance system.
6. If you are a user of our websites - www.bucharestdowntowninn.com or www.hotellesjardinscarol.com
We use the personal data we collect from you when you visit our websites, to monitor traffic and improve site content. We rely on this data processing activity for our legitimate interest in ensuring the proper functioning of our websites and improving them. The data categories processed in this context are the time and date of access to an Internet site and the IP address from which the site was accessed. The basis for the processing of personal data may be: a legal obligation (if Prompt Food SRL is legally obliged to disclose certain personal data to public authorities), the execution of a contract concluded by Prompt Food SRL in the context of a particular transaction or the legitimate interest of Prompt Food SRL to make a transaction in the most efficient way.
7. Provision of personal data
8. Transmitting personal data to third parties
Although, as a general rule, we do not disclose your personal data to third parties, it is possible:
-to disclose contact data to our marketing service providers
-to disclose contact data to our IT service providers;
-If there is a legal obligation to transmit relevant personal data to public authorities, in the context of our provision of services you requested, to government authorities to comply with our regulatory obligations, we may disclose the data to the relevant authorities, for example to combat acts of terrorism and money laundering prevention.
The authorities to which we are legally bound to communicate your data may be:
• Public authorities, regulatory authorities and supervisory bodies
• Tax authorities
• Judicial / investigative authorities, such as the police, public prosecutors, tribunals and arbitration bodies, at their express and legal request.
• Company attorneys and auditors.
9. Duration of processing and storage of personal data
We intend to keep your personal data for as short a time as we need for the purpose we initially requested.
However, there are situations where the legislation in force requires that certain data sets be kept for longer periods of time, and for that period, we use feasible solutions, such as secure archiving.
10. Your Rights
As a personal data holder, DGPR gives you a series of rights, including:
• the right of access - allows you to obtain confirmation that your personal data is processed by us and, if so, what are the relevant details of these processing activities;
• the right to rectification - allows you to rectify your personal data if it is incorrect;
• the right to delete - allows you to erase your personal data in certain cases, such as:
I. if the data are no longer necessary for the purposes for which they were collected;
II. if the processing was based on your consent and you have withdrawn your consent, your consent has expired or if there is no longer a legal basis for processing your personal data;
III. court or regulatory authority has decided that your personal data should be deleted;
IV. if it is proven that your personal data has been processed illegally;
• the right to restrict - allows you to obtain the restriction of processing your personal data in certain cases (for example, when you contest the accuracy of your personal data for a period that allows us to verify this accuracy);
• the right to object - allows you to object to the further processing of your personal data under the conditions and limits set by law;
• the right to data portability - allows you to receive the personal data you have provided to us, in a structured, commonly used and legible format, or to transmit this data to another data operator.
• • the right to complaints - if you are not satisfied with the way we respond to your requests, you have the right to make a complaint. If you are still unhappy with our response to the complaint you have submitted to us, you can forward it to the Data Protection Officer of Prompt Food SRL.
We are happy to ensure that you exercise these rights, unless this proves impossible or involves a disproportionate effort.
You may exercise the above rights and learn more about such rights by submitting to us, in our capacity as data controller, a written request to Prompt Food SRL, headquartered in Bucharest, sector 3, Soldat Tudor Ion Street No 13, phone: 0724.540.839 or by e-mail at email@example.com.
We are committed to always addressing your requests with the utmost care and you can ask any questions to receive answers as soon as possible.
What is a “cookie”?
An " Internet Cookie" (also known as " browser cookie" or "HTTP cookie" or simply "cookie") is a small file of letters and numbers that will be stored on the computer, mobile terminal or other equipment of a user on which the Internet is accessed. The cookie is installed by request issued by a web-server to a browser (e.g.: Internet Explorer, Firefox, Chrome) and is completely "passive" (it does not contain software, viruses or spyware and cannot access the information on the user’s hard drive). A cookie consists of two parts: the name and the content or the value of the cookie. Furthermore, the duration of a cookie is determined; technically, only the webserver that sent the cookie can access it again when a user returns to the website associated with that webserver. Cookies themselves do not require personal information to be used and, in most cases, do not personally identify Internet users.
There are 2 large categories of cookies: - Session cookies - they are temporarily stored in the cookie folder of the web browser to save them until the user exits the site or closes the browser window (e.g.: when log in / log off on a webmail account or social networks). - Persistent cookies - they are stored on the hard drive of a computer or device (and generally depends on the default life of the cookie). Persistent cookies include those placed on a website other than the one the user is currently visiting - known as 'third party cookies' - which can be used anonymously to memorize the interests of a user, so that advertising is delivered as relevant as possible to users.
What are the benefits of cookies? A cookie contains information linking a web browser (user) and a specific web-server (website). If a browser accesses that web-server again, it can read the already stored information and react accordingly. Cookies provide users with a pleasant browsing experience and support the efforts of many websites to provide comfortable services to users: e.g. - online privacy preferences, site language options, or relevant advertising. What is the lifetime of a cookie? Cookies are managed by web servers. The lifetime of a cookie may vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for one session (session cookies) and are no longer stored once the user has left the website, and some cookies are stored and reused whenever the user returns to that site (permanent cookies). However, cookies can be deleted by a user at any time through browser settings.
What are cookies placed by third parties? Certain sections of content on some sites may be provided through third parties / providers (e.g.: news box, a video or advertisement). These third parties may also place cookies throughout the site and they are called "third party cookies" because they are not placed by the owner of that website. Third-party providers must also comply with the applicable law and the site's privacy policies.
How cookies are used by this site. Visiting this site may place cookies for:
These cookies are provided by a third party. These cookies belong to TripAdvisor service and allow writing, reading reviews or articles about your experience with accommodation in our hotels. Learn more about these cookies by clicking this link: http://www.tripadvisor.co.uk/CookiePolicy
|Session / persistent||TACds, TAUnique, TATravelInfo, TASession, ServerPool, Cm|
|Language selection||02b6ed8a2b1212f2020bd26be210e914||This cookie is used by our site to store the user's choice regarding language selection. This cookie expires after 2 years.|
|Sitecore Analytics||SC_ANALYTICS_GLOBAL_COOKIE||This cookie is used to identify repeated visits of the same individual visitor. Expires after a certain time and is not set again unless the user changes their cookie settings.|
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|Session||PEPSESSID||This session-type cookie, which is deleted when the browser is closed, saves browsing data, page id and important information and variables for the site's functionality.|
|Session||Comment_Author, Commment_Author_email, Comment_Author_URL.||These three cookies are only installed if the user posts a comment about our services or blog entries (such as those provided by the TripAdvisor service) found on our site. These cookies store details about the user and their comment, so that after being processed, they can be uploaded on the site.|
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|Temporary||CookieBannerAccepted||This cookie controls the appearance of a banner on the same user while browsing the site. It is automatically set on site entry. Expires after a certain time and is not set again unless a user changes their cookie settings.|
|Session||CGISESSID||This cookie is used in certain areas of our site to provide alerts about the latest and relevant content information available. Our goal is to keep you informed about the latest developments in our industry and this cookie allows us to share this information on our homepage.|
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What type of information is stored and accessed through cookies?
Cookies keep information in a small text file that allows a website to recognize a browser. The Webserver will recognize the browser until the cookie expires or is deleted. The cookie stores important information that improves Internet browsing experience (e.g.: setting the language of a site, keeping a user logged in to the webmail account, online banking security, keeping products in the shopping cart, etc.).
Why are Cookies important for the Internet?
Cookies are the central focus for the efficient functioning of the Internet, helping to generate a friendly browsing experience, adapted to the preferences and interests of each user. Blocking or disabling cookies can make some sites unusable. Blocking or disabling cookies doesn’t mean that you will no longer receive online advertising - just that it will no longer be able to keep track of your preferences and interests highlighted by your browsing behavior.
• Examples of important uses of cookies (which do not require user authentication via an account):
- Content and services adapted to user preferences - news categories, weather, sports, maps, public and government services, entertainment sites and travel services.
- Offers, adapted to users' interests - storing passwords, language preferences (e.g. displaying search results in Romanian).
- Storing child protection filters for Internet content (family mode options, safe search functions).
- Limiting advertisement frequency - limit the number of times an advertisement is displayed for a particular user on a site.
- Provide more relevant advertising for the user.
- Measurement, optimization and analytics features - such as confirming a certain level of traffic on a website, what type of content is viewed, and how a user reaches a website (e.g. through search engines, directly, from other websites etc.). Websites run these analyses of their use to improve sites for the benefit of users.
- Security and privacy issues.
Cookies are NOT viruses! They use plain text formats. They are not made up of pieces of code so they cannot be executed nor can they auto-run. Consequently, they cannot duplicate or replicate on other networks to run or replicate again. Because they cannot perform these functions, they cannot be considered viruses. Cookies can still be used for negative purposes. Because it stores information about user preferences and browsing history, both on a particular site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this and constantly mark cookies to be deleted in anti-virus / anti-spyware removal / scanning procedures. In general, browsers have built-in privacy settings that provide different levels of cookie acceptance, shelf life and automatic deletion after the user has visited a particular site.
Other security issues related to cookies. Because identity protection is very valuable and is the right of every internet user, it is important to know what possible issues cookies can create. Because through them information is constantly transmitted, both ways between the browser and the website, if an attacker or an unauthorized person intervenes during the data transmission, the information contained in the cookie can be intercepted. Although very rarely, this can happen if the browser connects to the server using an unencrypted network (e.g. an unsecured Wi-Fi network). Other cookie-based attacks involve bad cookie settings on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to trick browsers in sending information through insecure channels. Attackers then use the information for the purpose of unauthorized access to certain sites. It is very important to be careful in choosing the most appropriate method of protecting personal information.
Tips for safe and responsible cookie-based navigation.
How do I stop cookies?
Disabling and refusing to receive cookies can make some sites unfeasible or difficult to visit and use. Also, refusing to accept cookies does not mean you will not get / see online advertising anymore. It is possible to set the browser to no longer accept these cookies or you can set the browser to accept cookies from a particular site. But for example, if you are not registered using cookies, you will not be able to leave comments. All modern browsers offer the possibility to change cookie settings. These settings are usually found in "options" or "preferences" menu of your browser. • To understand these settings, the following links may be useful, otherwise you can use the "help" option in the browser, for more details. - Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
For third-party cookie settings, you can also visit www.youronlinechoices.com where you can find more information about privacy related to online advertising.